Privacy Policy
This Privacy Policy explains how A&B Window Cleaning ("A&B Window Cleaning," "we," "us," or "our") collects, uses, and shares information when you visit abwindow-cleaning.com, request a quote, or use our services. We keep this simple: we collect what we need to give you a quote and provide great window cleaning, and we don't sell your personal information.
1. Information We Collect
Information you give us. When you request a quote, contact us, or apply to work with us, you may provide your name, email address, phone number, property details, the answers you select in our quote form, and anything you include in a message to us.
Information collected automatically. When you visit our website, certain technical information may be collected automatically, such as your device type, browser, general location, and how you interact with the site. Some of this is collected through cookies and similar technologies, described below.
2. How We Use Your Information
- To prepare and send your quote and respond to your requests.
- To schedule, perform, and follow up on our window cleaning services.
- To contact you about your appointment or your account with us.
- To operate, maintain, and improve our website and services.
- To measure and improve our advertising (see "Advertising" below).
- To send promotional messages, where you have agreed to receive them.
- To comply with our legal obligations and protect our rights.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our site and measure our advertising. In particular, we use the Meta Pixel, which sets cookies (such as _fbp and _fbc) to help us understand how visitors arrive from our ads and which actions they take. We also use Framer's built-in website analytics, which is privacy-focused and reports visits in aggregate.
You can control or block cookies through your browser settings. You can also manage how Meta uses your information for advertising in your Facebook and Instagram ad settings.
4. Advertising and Meta
We advertise our services on Meta platforms (Facebook and Instagram). To measure those ads, we share certain event information with Meta through the Meta Pixel and the Meta Conversions API — for example, that a quote request was completed. This may include technical identifiers and limited information used to match an event to an ad. We share this to understand and improve ad performance, not to reveal your personal details to other users. Meta processes this information under its own data policy.
5. How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers. We use trusted third-party tools to run our website, route and store quote requests, notify our team, and communicate with you — including automation, cloud storage and spreadsheet services, SMS delivery (such as Twilio), and email (such as Google). These providers process information on our behalf.
- Advertising platforms. As described above, we share limited event information with Meta to measure our ads.
- Legal and safety. We may disclose information if required by law or to protect the rights, property, or safety of A&B Window Cleaning, our customers, or others.
- Business transfers. If our business is sold or reorganized, information may be transferred as part of that transaction.
6. Marketing Communications
If you have agreed to receive them, we may send you promotional emails or text messages about our services and offers. You can opt out at any time — reply STOP to any text message, use the unsubscribe link in any email, or contact us directly. Opting out of marketing does not affect messages we send about a quote or service you have requested.
7. Data Retention
We keep your information for as long as needed to provide our services, maintain our business records, and meet legal requirements. When we no longer need it, we take reasonable steps to delete or anonymize it.
8. Data Security
We take reasonable measures to protect your information from loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices
You may ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below, and we will respond as required by law.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
11. Third-Party Links
Our website may link to third-party sites or services we do not control. This Privacy Policy does not apply to them, and we encourage you to review their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with an updated "Last updated" date. Significant changes will be reflected here.
13. Contact Us
Questions about this Privacy Policy or your information? Reach A&B Window Cleaning by phone at (781) 512-7874. We're based in Hull, Massachusetts and serve the South Shore.
